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USBPre 2 BSOD upon start up in Windows 10 Professional 64bit - (usbpre2a.sys)

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  • USBPre 2 BSOD upon start up in Windows 10 Professional 64bit - (usbpre2a.sys)

    Error: - "PAGE_FAULT_IN_NONPAGED_AREA (usbpre2a.sys)"

    I'm currently evaluating Windows 10 and the first thing that happened when the Windows 10 startup sound was supposed to play, was a BSOD.

    I then restarted and unplugged the USBpre2 and noticed that the USBpre2 was ASIO driver was not in the add/rem programs list, strange...

    I then uninstalled, rebooted, reinstalled, plugged the USBpre2 in, and unplugged/plugged it back in again. Selected my preferred audio playback settings of 24bit/48kHz and recording of 16bit/48kHz (I don't get an option for 24bit recording, but in sound forge and my DAW etc, I can select them fine.)

    Went into Foobar2000 and selected my USBpre2 as the output device and pressed play, and voila... AUDIO! Tried it out in Sound Forge, and Ableton, etc. All seemed well... until I rebooted.

    It BSOD'd again at the part where you should hear the start up sound.


    Now I couldn't find any official support or news on the site here about the compatibility of the USBpre2 and Windows 10, but I assumed, since there wasn't any info about that for even 8.1, I'd give it a try.
    • I tried setting the page file to none, rebooting, and resetting it back to system managed to no avail.
    • I don't use a 3rd party antivirus, only defender/mse.
    • I disabled all GPU and on-board audio devices.
    • I haven't tested the memory yet to see if I have faulty ram, I will do that again today. (Last time I tested, I had no problem)

    The ASIO driver is still version 1.0, so I'm assuming either:
    • This is an old software issue that hasn't been fixed or
    • I may have a bad stick of memory (this has yet to be determined)

    I've had an ongoing issue BSOD issue in windows 7 Professional 64bit for years, where it would just BSOD if the audio went out of sync and I went to unplug and plug back in the unit. (Not all the time) It was the same error. I just dealt with it as it was just once a month ordeal.

    I will continue to try figure this out, but I may have to call and see if I can get some help on this one.


    EDIT:
    After some more testing, it seems only selecting 16bit settings for playback doesn't give a BSOD.
    I can go through each sample rate in 16bit and press test fine, but when I hit anything in 24bit, instant BSOD.


    I'm not sure why 24bit worked in the earlier testing.
    • Ran a chkdsk with no errors.
    • Ran memtest86 with 8 passes no errors
    • Ran a S.M.A.R.T. test on the current drive. ("Healthy" as a smart test can tell)
    EDIT2:
    Using the generic windows driver now as well as ASIO4ALL and I don't have any issues other than having to set a much higher sample buffer for high CPU use projects, compared to the official licensed driver. Someone in another thread said they had BSODs from ASIO4ALL (long ago), but I haven't experienced that yet.
    BSOD: PAGE_FAULT_IN_NONPAGED_AREA (usbpre2a.sys)

  • #2

    From WhoCrashed

    --------------------------------------------------------------------------------
    System Information (local)
    --------------------------------------------------------------------------------

    Computer name: USER-PC
    Windows version: Windows 10 , 10.0, build: 10586
    Windows dir: C:\WINDOWS
    Hardware: ASUSTeK Computer INC., P7P55D-E LX
    CPU: GenuineIntel Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz Intel586, level: 6
    4 logical processors, active mask: 15
    RAM: 8587890688 bytes total




    --------------------------------------------------------------------------------
    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dump directory: C:\WINDOWS\Minidump

    Crash dumps are enabled on your computer.

    On Mon 3/14/2016 11:07:26 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\031416-25109-01.dmp
    This was probably caused by the following module: usbpre2a.sys (USBPre2a+0x9EA8 )
    Bugcheck code: 0x50 (0xFFFFE001504DD000, 0x0, 0xFFFFF800B9609EA8, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\system32\drivers\usbpre2a.sys
    product: AREA 61 WDM Driver
    company: TerraTec Electronic GmbH
    description: AREA 61 WDM Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: usbpre2a.sys (AREA 61 WDM Driver, TerraTec Electronic GmbH).
    Google query: TerraTec Electronic GmbH PAGE_FAULT_IN_NONPAGED_AREA



    On Mon 3/14/2016 10:52:51 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\031416-24250-01.dmp
    This was probably caused by the following module: usbpre2a.sys (USBPre2a+0x9EA8 )
    Bugcheck code: 0x50 (0xFFFFE000D54B8000, 0x0, 0xFFFFF80073759EA8, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\system32\drivers\usbpre2a.sys
    product: AREA 61 WDM Driver
    company: TerraTec Electronic GmbH
    description: AREA 61 WDM Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: usbpre2a.sys (AREA 61 WDM Driver, TerraTec Electronic GmbH).
    Google query: TerraTec Electronic GmbH PAGE_FAULT_IN_NONPAGED_AREA



    On Mon 3/14/2016 10:00:33 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\031416-24765-01.dmp
    This was probably caused by the following module: usbpre2a.sys (USBPre2a+0x9EA8 )
    Bugcheck code: 0x50 (0xFFFFE0016E3D0000, 0x0, 0xFFFFF801294D9EA8, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\system32\drivers\usbpre2a.sys
    product: AREA 61 WDM Driver
    company: TerraTec Electronic GmbH
    description: AREA 61 WDM Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: usbpre2a.sys (AREA 61 WDM Driver, TerraTec Electronic GmbH).
    Google query: TerraTec Electronic GmbH PAGE_FAULT_IN_NONPAGED_AREA



    On Mon 3/14/2016 9:24:33 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\031416-31375-01.dmp
    This was probably caused by the following module: usbpre2a.sys (USBPre2a+0x9EA8 )
    Bugcheck code: 0x50 (0xFFFFE0014C920000, 0x0, 0xFFFFF801DA1B9EA8, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\system32\drivers\usbpre2a.sys
    product: AREA 61 WDM Driver
    company: TerraTec Electronic GmbH
    description: AREA 61 WDM Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: usbpre2a.sys (AREA 61 WDM Driver, TerraTec Electronic GmbH).
    Google query: TerraTec Electronic GmbH PAGE_FAULT_IN_NONPAGED_AREA



    On Mon 3/14/2016 9:14:57 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\031416-22812-01.dmp
    This was probably caused by the following module: usbpre2a.sys (USBPre2a+0x9EA8 )
    Bugcheck code: 0x50 (0xFFFFE0003BC0A000, 0x0, 0xFFFFF801E5DB9EA8, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\system32\drivers\usbpre2a.sys
    product: AREA 61 WDM Driver
    company: TerraTec Electronic GmbH
    description: AREA 61 WDM Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: usbpre2a.sys (AREA 61 WDM Driver, TerraTec Electronic GmbH).
    Google query: TerraTec Electronic GmbH PAGE_FAULT_IN_NONPAGED_AREA



    On Mon 3/14/2016 9:12:27 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\031416-25281-01.dmp
    This was probably caused by the following module: usbpre2a.sys (USBPre2a+0x9EA8 )
    Bugcheck code: 0x50 (0xFFFFE000A4447000, 0x0, 0xFFFFF8000EE39EA8, 0x0)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\system32\drivers\usbpre2a.sys
    product: AREA 61 WDM Driver
    company: TerraTec Electronic GmbH
    description: AREA 61 WDM Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: usbpre2a.sys (AREA 61 WDM Driver, TerraTec Electronic GmbH).
    Google query: TerraTec Electronic GmbH PAGE_FAULT_IN_NONPAGED_AREA

    Comment


    • #3
      From BluScreenView

      ==================================================
      Dump File : 031416-25109-01.dmp
      Crash Time : 3/14/2016 6:07:26 AM
      Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code : 0x00000050
      Parameter 1 : ffffe001`504dd000
      Parameter 2 : 00000000`00000000
      Parameter 3 : fffff800`b9609ea8
      Parameter 4 : 00000000`00000000
      Caused By Driver : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+142760
      File Description : NT Kernel & System
      Product Name : Microsoft® Windows® Operating System
      Company : Microsoft Corporation
      File Version : 10.0.10586.162 (th2_release_sec.160223-1728 )
      Processor : x64
      Crash Address : ntoskrnl.exe+142760
      Stack Address 1 :
      Stack Address 2 :
      Stack Address 3 :
      Computer Name :
      Full Path : C:\WINDOWS\Minidump\031416-25109-01.dmp
      Processors Count : 4
      Major Version : 15
      Minor Version : 10586
      Dump File Size : 259,294
      Dump File Time : 3/14/2016 6:09:13 AM
      ==================================================

      ==================================================
      Dump File : 031416-24250-01.dmp
      Crash Time : 3/14/2016 5:52:51 AM
      Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code : 0x00000050
      Parameter 1 : ffffe000`d54b8000
      Parameter 2 : 00000000`00000000
      Parameter 3 : fffff800`73759ea8
      Parameter 4 : 00000000`00000000
      Caused By Driver : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+142760
      File Description : NT Kernel & System
      Product Name : Microsoft® Windows® Operating System
      Company : Microsoft Corporation
      File Version : 10.0.10586.162 (th2_release_sec.160223-1728 )
      Processor : x64
      Crash Address : ntoskrnl.exe+142760
      Stack Address 1 :
      Stack Address 2 :
      Stack Address 3 :
      Computer Name :
      Full Path : C:\WINDOWS\Minidump\031416-24250-01.dmp
      Processors Count : 4
      Major Version : 15
      Minor Version : 10586
      Dump File Size : 260,254
      Dump File Time : 3/14/2016 5:55:50 AM
      ==================================================

      ==================================================
      Dump File : 031416-24765-01.dmp
      Crash Time : 3/14/2016 5:00:33 AM
      Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code : 0x00000050
      Parameter 1 : ffffe001`6e3d0000
      Parameter 2 : 00000000`00000000
      Parameter 3 : fffff801`294d9ea8
      Parameter 4 : 00000000`00000000
      Caused By Driver : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+142760
      File Description : NT Kernel & System
      Product Name : Microsoft® Windows® Operating System
      Company : Microsoft Corporation
      File Version : 10.0.10586.162 (th2_release_sec.160223-1728 )
      Processor : x64
      Crash Address : ntoskrnl.exe+142760
      Stack Address 1 :
      Stack Address 2 :
      Stack Address 3 :
      Computer Name :
      Full Path : C:\WINDOWS\Minidump\031416-24765-01.dmp
      Processors Count : 4
      Major Version : 15
      Minor Version : 10586
      Dump File Size : 260,598
      Dump File Time : 3/14/2016 5:01:48 AM
      ==================================================

      ==================================================
      Dump File : 031416-31375-01.dmp
      Crash Time : 3/14/2016 4:24:33 AM
      Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code : 0x00000050
      Parameter 1 : ffffe001`4c920000
      Parameter 2 : 00000000`00000000
      Parameter 3 : fffff801`da1b9ea8
      Parameter 4 : 00000000`00000000
      Caused By Driver : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+142760
      File Description : NT Kernel & System
      Product Name : Microsoft® Windows® Operating System
      Company : Microsoft Corporation
      File Version : 10.0.10586.162 (th2_release_sec.160223-1728 )
      Processor : x64
      Crash Address : ntoskrnl.exe+142760
      Stack Address 1 :
      Stack Address 2 :
      Stack Address 3 :
      Computer Name :
      Full Path : C:\WINDOWS\Minidump\031416-31375-01.dmp
      Processors Count : 4
      Major Version : 15
      Minor Version : 10586
      Dump File Size : 259,126
      Dump File Time : 3/14/2016 4:26:15 AM
      ==================================================

      ==================================================
      Dump File : 031416-22812-01.dmp
      Crash Time : 3/14/2016 4:14:57 AM
      Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code : 0x00000050
      Parameter 1 : ffffe000`3bc0a000
      Parameter 2 : 00000000`00000000
      Parameter 3 : fffff801`e5db9ea8
      Parameter 4 : 00000000`00000000
      Caused By Driver : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+142760
      File Description : NT Kernel & System
      Product Name : Microsoft® Windows® Operating System
      Company : Microsoft Corporation
      File Version : 10.0.10586.162 (th2_release_sec.160223-1728 )
      Processor : x64
      Crash Address : ntoskrnl.exe+142760
      Stack Address 1 :
      Stack Address 2 :
      Stack Address 3 :
      Computer Name :
      Full Path : C:\WINDOWS\Minidump\031416-22812-01.dmp
      Processors Count : 4
      Major Version : 15
      Minor Version : 10586
      Dump File Size : 261,558
      Dump File Time : 3/14/2016 4:19:46 AM
      ==================================================

      ==================================================
      Dump File : 031416-25281-01.dmp
      Crash Time : 3/14/2016 4:12:27 AM
      Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
      Bug Check Code : 0x00000050
      Parameter 1 : ffffe000`a4447000
      Parameter 2 : 00000000`00000000
      Parameter 3 : fffff800`0ee39ea8
      Parameter 4 : 00000000`00000000
      Caused By Driver : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+142760
      File Description : NT Kernel & System
      Product Name : Microsoft® Windows® Operating System
      Company : Microsoft Corporation
      File Version : 10.0.10586.162 (th2_release_sec.160223-1728 )
      Processor : x64
      Crash Address : ntoskrnl.exe+142760
      Stack Address 1 :
      Stack Address 2 :
      Stack Address 3 :
      Computer Name :
      Full Path : C:\WINDOWS\Minidump\031416-25281-01.dmp
      Processors Count : 4
      Major Version : 15
      Minor Version : 10586
      Dump File Size : 259,390
      Dump File Time : 3/14/2016 4:14:06 AM
      ==================================================

      Comment


      • #4
        Ran a few more tests and added them to the OP edit.

        Comment


        • #5
          ASIO4ALL and using the generic drivers seems to be the ticket.

          EDIT: Though unfortunately for high CPU use projects, I need to use a way higher buffer compared to the official driver.

          I can get away with a 256 sample buffer size with 80% cpu usage in Ableton with the official driver, and with ASIO4ALL, I have to use 1024 samples to get the same result.
          Last edited by Kaffein; 2016-03-14, 22:23. Reason: Check the edit text.

          Comment


          • #6
            Looks like TASCAM had the same or similar issue awhile back, but they have since fixed the issue in an update... (Supposedly)
            http://tascam.com/content/downloads/...indows%208.pdf

            Comment


            • #7
              Hello. Sound Devices offered me ZERO help when I had this problem with Win 8.1. I had to look for the developer of the driver and they send me an updated version of the drivers.

              TBH I was kinda dissapointed on SD. But oh, well.

              (see this post http://forums.sounddevices.com/forum...th-windows-8-1)

              Contact the driver developer, they will send you an update - or you can try the one they sent me https://dl.dropboxusercontent.com/u/...RE2_1.1.0x.zip it works like a charm.

              I hope I could help.

              Comment


              • #8
                Hi Alejocazu,

                We've looked through our records and can't find any contact from you, but we certainly may have missed this. We'd love to help you in any way possible. Can you call 608-524-0625 and ask to speak with me? I would like to follow up and confirm that you're USB Pre 2 is working properly with your system. Thanks for your continued support.

                Best Regards,
                Nelson Lugo

                Comment


                • #9
                  The issue seems to be resolved with the 1.2 update.

                  Comment


                  • #10
                    sound devices offered me ZERO help when I had this problem with Win 10.
                    Viem co tu cung, Phụ khoa, Bệnh lậu

                    Comment


                    • #11
                      Hi nguoduatin196,

                      Very sorry to hear you encountered issues with your USB Pre 2 on the Win 10 system. We always do our best to help our customers and investigate any issues when they arise. If possible, can you give me a call 608-524-0625 on Monday? I would like to speak with you, see how long ago did you encountered this problem? Was the issue happening on a specific computer after an update or on any Windows 10 computer that you were using at the time? I would also like to know what troubleshooting was done at the time and get some feedback from you on how our team could have better assist you at the time that you encountered the problem. Although we may not be perfect, we want to make sure that we can always provide the assistance needed or provide workaround if the issue can't be solved immediately. Look forward speaking with you soon! Hope you have a great day and a great weekend.

                      Best Regards,
                      Nelson

                      Comment

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